Ohio Public School System
A school district that serves more than 16,000 students. The school system employs over 3,000 employees.
Due to the client’s privacy, all references to their identity have been removed from this study.
- Communicating and educating the new High-Deductible Health plan.
- Concerns of employees’ understanding the changes to the benefits plan.
- Explaining new limited FSA.
- Introducing a new STD & LTD benefit that interacts with STERS.
- Different methods for signing up for each benefit (mostly paper apps).
- Inconsistent offerings of voluntary benefits.
- Enforcing rules: duplicate coverage, HSA, eligible dependents.
- Inaccurate filings of COBRA and leave of absence administration.
- Previously the HR team enrolled via many different mediums: paper, direct sign-ups on the carriers enrollment portal, and also employees were sent directly to the carrier to enroll.
- Paper applications were returned to HR. HR distributed to the carriers. HR then entered deductions into payroll. Little to no communication was given to the employees.
- EBC put in place an electronic web-based enrollment platform with benefits administration at no cost to the school system.
- Partnering with EBC allowed the client to simplify the benefit enrollment process, by implementing a smooth, efficient enrollment system while providing full education and communication of the employee’s benefit package. EBC became an additional resource to the HR team.
- By utilizing Face-to-Face, Telephonic and Self-Service, EBC was able to meet the client's needs of collecting, assisting, and transmitting the employee’s elections directly to the insurance carriers.
- EBC did all of the heavy lifting so the HR team was able to handle more HR tasks and less benefit-related tasks.
- EBC also introduced voluntary benefits to the entire workforce via the new enrollment system. These benefits allow the employees to offset some of their out-of-pocket expenses and help them pay for things like deductibles and co-insurance.
- New hire employees are fully entered and enrolled by the EBC team.
- Contracts signed on Sept. 15 and enrollment went live Nov. 11 to use enrollment system.
- Meetings began in May to communicate that there would be major changes in the way open enrollment was handled.
- EBC built customized benefit booklets to be distributed to every employee.
- The call center was open from 8:30am to 7:00pm weekdays to facilitate all shifts.
- EBC had enrollers on site for two weeks during open enrollment to assist with face-to-face meetings.
- The employees received the personal touch that needed to communicate a major change in their benefit package.
- The automated enrollment process by EBC is the front line to all benefit-related questions so the client was able to reallocate many of their HR resources from benefit-related activities to more productive HR activities.
- Having one location for all benefit elections streamlined where HR goes to answer benefit questions.
- Emailed every employee a benefit confirmation.
- EBC introduced a new concept of medical plan with financial rules & IRS impacts.